Privacy policy

Last updated: February 8, 2025

This Privacy Policy describes how Elisabeth Moments (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on elisabethmoments.com (the "Website"), or otherwise communicate with us regarding the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with any applicable legal obligations
  • Enforce any applicable terms of service
  • Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Website and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you provide to us directly through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Customer support information, including the details you choose to provide when communicating with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also collect certain information automatically about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including:

  • Device information
  • Browser information
  • Network connection details
  • Your IP address
  • Other data related to your interaction with the Services

Information We Obtain From Third Parties

Additionally, we may obtain information about you from third parties, including service providers that collect information on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.
  • Our payment processors, which collect payment details (e.g., bank account information, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide the products or services you requested.
  • When you visit our Website, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services, including processing payments, fulfilling orders, sending order-related notifications, creating and managing your account, arranging shipping, and facilitating returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text messages, or postal mail and displaying advertisements for products or services. This may include using your personal information to tailor Services and advertisements on our Website and other sites. If you are a resident of the European Economic Area (EEA), our legal basis for these activities is our legitimate interest in selling our products, under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.

Communicating With You & Improving Services

We use your personal information to provide customer support and improve our Services. If you are a resident of the EEA, our legal basis for this processing is our legitimate interest in maintaining customer relationships, under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies. To learn more about the cookies we use with Shopify, visit Shopify’s Cookie Policy.

How We Share Personal Information

We may share your personal information in certain circumstances, including with:

  • Service providers (e.g., IT management, payment processors, data analysis, customer support, cloud storage, order fulfillment, and shipping partners).
  • Business and marketing partners to provide services and advertising.
  • Affiliates within our corporate group.
  • Legal authorities if required by law or to enforce our rights.

We do not sell sensitive personal information without your consent or use it to infer characteristics about you.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information, please contact us to request its deletion.

Security & Retention of Your Information

While we take security measures, no system is completely secure. Please avoid sharing sensitive information through unsecured channels. We retain your data for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights concerning your personal information, including:

  • Right of access – Request access to your personal data.
  • Right to deletion – Request the deletion of your personal data.
  • Right to correction – Request corrections to inaccurate data.
  • Right to opt-out – Opt out of targeted advertising.
  • Right to withdraw consent – Withdraw consent for processing your data.

If you wish to exercise your rights, please contact us using the details below.

Contact Information

If you have questions about our privacy practices or wish to exercise your rights, contact us via:

📞 Phone: +351 253 495 312
📧 Email: store@elisabethmoments.com

For data protection laws, unless stated otherwise, we are the controller of your personal data.